Information That We Collect

Garde-Malade may collect personal information when you: 

• Purchase, order, return, or exchange products online.
• Contact customer service by email or phone.
• Visit our website.
• Participate in one of our events, contests, or respond to one of our surveys.

Online Personal Information Collection

1. Information You Fill Out and Provide

To place an online order, you will need to create a customer account or use your existing Garde-Malade customer account. If you choose to create a Garde-Malade customer account and purchase products online on the Garde-Malade website, you will need to provide the following information and other specific information to allow us to fulfill your order:

• First and Last Name(s)
• Phone Number(s) where we can reach you
• Shipping and Billing Addresses
• Email Address
• Payment Information

1. Information Automatically Collected Electronically

When you visit the Garde-Malade website, exchange emails with Garde-Malade, or access Garde-Malade online advertising, Garde-Malade may collect certain information automatically using technologies such as "cookies," web server logs, and web beacons. This information may be used to provide a more personalized shopping experience, conduct market research, data analysis, and for system administration purposes. For example, Garde-Malade may use this information to determine if you have previously visited our website, record your preferences and settings, confirm the authenticity of your access, and to comply with our legal, policy, and procedural obligations. Garde-Malade may also collect data regarding your activities on our websites and use this data to offer advertising tailored to your individual interests.

The Garde-Malade website uses "Cookies," also known as "cookies" or other types of local data storage. "Cookies" are small files transmitted to your computer or other devices connected to the Internet to identify your browser and store information or preferences. Garde-Malade uses both session cookies (which do not remain on your computer after you close your browser) and persistent cookies (which remain on your computer until you delete them or they expire). Your browser may have the capability to notify you when you receive certain types of cookies and to restrict or delete certain cookies. Please note, however, that if you delete certain cookies, you may not be able to take full advantage of all the features and functionality of the Garde-Malade website.

Garde-Malade may also engage third parties for web analytics services on our website, such as those provided by Google Analytics, to help us analyze how users use our website. These third parties may collect various items related to your visits to the Garde-Malade website, including your IP address, and may deploy cookies to assist them in their analyses.

How We Use The Information

Garde-Malade may use your personal information for various business purposes, including:

• Fulfilling orders and requests for products, services, or information.
• Processing returns and exchanges.
• Detecting and protecting against fraud and errors.
• Establishing and managing your accounts with us.
• Tracking online orders and confirming them.
• Delivering products.
• Tracking your purchases and preferences and analyzing them to better understand your product and service needs and eligibility.
• Marketing and advertising products and services.
• Communicating certain items such as special events, promotions, and surveys.
• Customizing our online content or in-store offerings based on your interactions with us and your preferences.
• Conducting research and analysis.
• Operating, evaluating, and improving our business. 

Sharing Of Collected Information

Garde-Malade does not sell or rent personal information of our customers to third parties. However, in the normal course of our business activities, we may share some of your personal information within our group of companies and with third parties acting on our behalf or as permitted or required by law.

Service Providers

Garde-Malade may engage third parties to manage one or more aspects of our business operations, including the processing or management of personal information. When we use the services of an external company, we use contractual means or other appropriate means to ensure that your personal information is used in a manner consistent with this privacy policy.

For example, we may share personal information with third parties to perform services on our behalf, such as: fulfilling online orders, processing non-cash payments, sending commercial communications, conducting market research, verifying and validating the information you provided to us, delivering products, and providing customer support services.

How We Retain And Protect Information

We use adequate protections and industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. For example, electronic records are stored on servers with limited access; we use technological tools like firewalls and passwords; and we ensure that our employees are trained in the importance of preserving the security and confidentiality of personal information.

We retain your personal information as long as we need it for legitimate business purposes and to comply with legal requirements. We have retention standards that adhere to these parameters. We destroy your information when it is no longer necessary.

SSL Technology

Our websites use encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL technology encrypts order data such as your name, address, and credit card number. We do not store any information about your credit card (card number and card identification number) when you make a transaction on garde-malade.ca. The information is automatically encrypted to the highest security standards and transmitted to Shopify, who verify and process the transaction in the same way as when you pay in-store.

For more info:

Quebec’s law 25

Alex R. – Marketing Director

privacy@garde-malade.ca